Flashback Friday: Anything missing?

This pilot fish maintains person accounts for approximately 1,400 workers of a county govt, and he’s a little nonplussed when he will get this hassle price ticket:

Description: Not too long ago added worker (intern) first identify is misspelled. Will have to be Lesley as an alternative of Leslie (see magazine access). Please repair her GroupWise and Energetic Listing accounts to replicate right kind spelling of her identify.

“To ensure that this price ticket to seek out its approach to me, it needed to be (1) created by way of the unique requester and submitted, (2) triaged and assigned to the community staff by way of the assist table admin and (three) assigned immediately to me by way of my group lead,” says fish.

“It seems that, it by no means happened to any of the individuals who helped this price ticket alongside that neither ‘Leslie’ nor ‘Lesley’ used to be sufficient knowledge to uniquely establish the account in query.

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