Google says a fix for Android contact tracing app issues is its way

Google is investigating international problems with its Android Publicity Notifications Machine.

What you want to understand

  • Google is investigating a global outage affecting its touch tracing era.
  • Its Android Publicity Notifications Machine is down, inflicting apps to load slowly and combating touch tracing.
  • Google says it has rolled out a repair for this factor.

Replace, January 13 (09:25 am ET) In an replace, Google has showed that its Android Publicity Notifications Machine is experiencing problems affecting Android Apps International.

Replace, January 13 (03:10 pm ET) Google says a repair has been deployed, despite the fact that no longer everybody might see it in an instant.

Many Android customers in the United Kingdom are reporting a glitch with the NHS COVID-19 app this morning, inflicting it to turn an everlasting “Loading…” notification that cannot be disregarded. Restarting or force-closing the app, or rebooting your telephone does not repair the issue.

NHS COVID-19 is the reputable touch tracing app for England and Wales, and makes use of Apple and Google’s publicity notification machine to alert those that will have been in touch with an inflamed particular person. A handy guide a rough Twitter search displays many app customers experiencing the glitch, and additionally it is been reported by means of a number of other folks at the app’s Github factor tracker during the last 12 hours.

It isn’t the primary time the NHS’s COVID apps have skilled technical problems. Again in November, it iced over at the “Loading” display screen for lots of iPhone homeowners. And in previous within the fall, some customers got alarming “phantom” notifications about imaginable publicity, which therefore vanished.

“Loading” notifications of the type individuals are seeing nowadays seem in short as part of the app’s commonplace operation, however normally vanish after a few seconds. Apart from being mildly hectic, there is not anything to signify this actual glitch impacts the rest in regards to the app’s capability. Given the huge numbers of customers experiencing the problem, it is most likely a repair might be at the means beautiful briefly.

Some on Twitter are suggesting muting notifications from NHS COVID-19 as a workaround, however we would not counsel this, as you might omit essential publicity notifications in long run. (That is the complete level fo the app, in spite of everything.)

We’ve got reached out to the app’s representatives on social media, and we will replace this tale with any longer traits.

Replace, January 13 (09:25 am ET) — Google says that its Android Publicity Notifications Machine is experiencing problems affecting Android Apps International

In line with The Verge Google is operating to research a subject with its Android Publicity notifications Machine, and that the issue is inflicting apps to load extra slowly and is affecting common touch tests. In a observation Google stated:

“We’re acutely aware of a subject affecting Android apps advanced the usage of the Android Publicity Notifications Machine. Our engineers are investigating the problem.”

The Verge additional notes that, past preliminary studies of issues of the NHS COVID-19 app in England and Wales, the problem is affecting apps international.

Replace, January 13 (03:10 pm ET) — Google says a repair has been deployed

Chatting with The Verge, a Google spokesperson showed a repair was once on its means and would hit units over the following couple of hours, turning in the next observation:

Past due within the night on January 12, a subject with the Publicity Notifications Machine on Android started inflicting delays within the checking of attainable exposures for the ones with apps put in. We’ve issued a repair. It’ll take a couple of hours for units to catch up, and in some circumstances we can paintings immediately with builders to assist with restoration. The problem didn’t motive the lack of any information or attainable exposures.

Google advised the corporate that the principle factor “was once with the signature key configuration, which intended publicity notification apps bumped into problems downloading analysis keys from their key servers.” Customers are warned to not clare the cache or garage in their apps even because the repair contnues to roll out.

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