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Zoho One gets new workflow management app, telephony features

Zoho has added a range of new tools to its Zoho One suite as it seeks to attract new mid-size and enterprise customers. The changes include a new phone bridge system, a workflow management app, single sign-on service and a blockchain time-stamping feature for Zoho Sign.

Zoho One was launched two years ago, taking on more expensive suites from the likes of Google and Microsoft, with the aim of becoming the “operating system for business.” It packages 45 apps spanning CRM, HR, business analytics, office tools and others, with subscriptions that start at $30 a month per employee.

There are now 20,000 businesses using Zoho One, up from 12,000 last year, with the company targeting uptake outside of its traditional mainstay of small businesses.

Zoho adds Orchestly to Zoho One

The latest addition to Zoho’s stable of apps is the workflow management tool, Orchestly, which lets managers and administrators design and run workflows without the need for coding skills. The aim is to help track processes such as on-boarding employees – particularly where input is required from staff across multiple departments.

zoho one orchestly process usage Zoho

Orchestly, Zoho’s workflow management tool, is now part of Zoho One.

Workers can also use the application to track progress of corporate issues.

“Let’s say you raise an issue as an employee, or maybe you submitted an expense report, and you want to know where exactly it is stuck,” said Raju Vegesna, Zoho’s chief evangelist. “You can go to Orchestly and look at the process and see where it is currently. And you can ask that person to approve it if you have any questions, because you have transparency and visibility into what is going on.” 

Orchestly, which was launched in May, has a simple drag-and-drop interface and does not require coding skills to set up and manage workflows. 

“Allowing business-oriented non-coders to quickly automate and monitor cross-functional processes is a significant development to the platform,” said Brent Leary, co-founder and partner of consulting and advisory firm CRM Essentials.

Copyright © 2019 IDG Communications, Inc.

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